Damage, Theft & Loss Protection
Frequently Asked Questions
  1. How do I get Damage, Theft & Loss Protection on an item I purchase?
    Damage, Theft & Loss Protection will automatically apply to every qualified purchase that you make from a retailer while a Member of Buyer Assurance.

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  2. Which items are covered by Damage, Theft & Loss Protection?
    Most new, noncommercial retail products you have purchased and paid for in full while a Member of this service qualify for Damage, Theft & Loss Protection. See Terms of Service for a full list of program exclusions.

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  3. Do I need to register my purchases?
    No. Any qualified item you purchase when you are a Member is covered by Damage, Theft & Loss Protection.

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  4. If an item I have gets damaged, will it be repaired or replaced?
    If the item is damaged within ninety (90) days of the purchase date, We will reimburse You the purchase price of the item (excluding delivery, installation, and sales tax) up to $5,000 per claim and up to $10,000 per year.

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  5. How do I make a claim?
    You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to submit a claim within 90 days of the loss or damage. See Terms of Service for additional information on making a claim.

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  6. Do I need to file a claim with my insurance company?
    No, you do not need to file a claim with your insurance company.

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  7. Is there a limit to the number of claims I can make?
    Coverage is limited to two (2) claims per twelve (12) month period and all claims need to be made while you are a Member of Buyer Assurance. There is a reimbursement limit of $5,000 per claim. See Terms of Service for additional information on limits and exclusions.

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