Delivery Guarantee
Frequently Asked Questions
  1. How do I get Delivery Guarantee on an item I purchase?
    Delivery Guarantee will automatically apply to every qualified purchase that you make while a Member of Buyer Assurance.

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  2. Which items are covered by Delivery Guarantee?
    Delivery Guarantee covers most new items which a Member buys from a retailer that are delivered with a shipper who has an automated package tracking system (e.g. Federal Express, UPS, Airborne). See Delivery Guarantee Terms of Service for a full list of program exclusions.

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  3. Do I need to register my purchases?
    No. Delivery Guarantee covers every qualified item you purchase while you are a Member. See Delivery Guarantee Terms of Service for additional information on qualifying purchases.

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  4. How do I make a claim?
    You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to report the claim within 90 days of the loss and submit a claim form and supporting documentation within 180 days of the ship date. See Delivery Guarantee Terms of Service for additional information on making a claim.

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  5. Do I need to file a claim with my insurance company?
    No, you do not need to file a claim with your insurance company.

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  6. Is there a limit to the number of claims I can make?
    There are no limits on the number of claims you can make, but all claims need to be made while you are a Member of Buyer Assurance for items purchased during your membership period. You can collect up to $1,000 per item, up to $5,000 per claim and up to $10,000 per twelve (12) month period. If the item(s) lost or stolen is part of a pair or set, Delivery Guarantee will not pay more than the proportionate share of the item(s) lost or stolen that it bears to the total purchase price.

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