Extended Service Protection
Frequently Asked Questions
  1. How do I get Extended Service Protection on an item I purchase?
    Extended Service Protection automatically applies to every qualified purchase that you make -- online or offline -- while a Member of Buyer Assurance. See Extended Service Protection Terms of Service for qualifying purchases.

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  2. Which items are covered by Extended Service Protection?
    Most new, noncommercial retail products you purchase and pay for in full while a Member of this service qualify for Extended Service Protection. Qualifying products also need to carry a U.S. manufacturer's written warranty of three years or less with a purchase price of $10,000 or less. All conditions and exclusions of the original manufacturer's warranty apply. See Extended Service Protection Terms of Service for a full list of program exclusions.

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  3. Do I need to register my purchases?
    No. Any qualified item you purchase from a retailer -- whether you're shopping at your local mall or buying online -- while you are a Member of this service is covered by Extended Service Protection. See Extended Service Protection Terms of Service for qualifying items.

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  4. How do I get my product repaired?
    If the original warranty is in effect, you should follow the manufacturer's instructions. However, if a product fails after the original warranty has expired, but while Extended Service Protection is in effect, then you can initiate a claim on this site. Send in your completed claim form to be processed by a Claim Representative, who will work with you to satisfy your needs. Please note that before you have a product repaired, you need to get approval from your Claim Representative on the repair estimate.

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  5. Who pays to repair a product?
    After you have received approval from your Claim Representative on the repair estimate, you would pay for the repair and we would subsequently reimburse you for the pre-authorized cost. Your Extended Service Protection mirrors the scope of the manufacturer's coverage. Therefore, you will be responsible for any diagnostic and teardown costs if the product failure is not covered under the original manufacturer's warranty. See Extended Service Protection Terms of Service for other conditions.

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  6. If the manufacturer's warranty is limited in some way, does Extended Service Protection have similar limitations?
    Yes. Extended Service Protection extends the timeframe of the manufacturer's coverage. For example, if the manufacturer's warranty covers solely parts, then Extended Service Protection likewise covers only parts. Or, if the manufacturer's warranty covers six months parts and 3 months labor, then Extended Service Protection extends the coverage to 1 year parts and 6 months labor.

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  7. How do I make a claim?
    You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to submit a claim within 90 days of the occurrence that triggers the claim. You will need to provide a repair estimate from an authorized repair service provider approved by the Administrator at the time you make a claim. See Extended Service Protection Terms of Service for additional information on making a claim.

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  8. Is there a limit to the number of claims I can make?
    There are no limits on the number of claims you can make, but all claims need to be made while you are a Member of this service. Coverage for repair or replacement of an item shall be limited to the actual repair cost or actual replacement cost or original purchase price (as documented by Your purchase receipt) whichever is less, not to exceed $1,000 USD per claim. Payment is net of any applicable storage, shipping, handling, postage, transportation, and delivery charges. Coverage is limited to a maximum of $10,000 USD per Member per any twelve (12) month period.

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